Barclays Bank UK PLC

Financial Ombudsman decision DRN-5867659 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

X complains that Barclays Bank UK PLC trading as Tesco Bank (‘Tesco Bank’) doesn’t have the ‘Mx’ title option available for customers to use and this has caused them distress. X is also unhappy with a password Tesco Bank used for some correspondence with them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5867659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.