Nationwide Building Society

Financial Ombudsman decision DRN-5867642 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

victims of Authorised Push Payment (APP) scams are generally entitled to reimbursementAPP scam refund refused

I do think it was unfair for it to hold off on answering Mr B’s claim when it was reportedComplaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5867642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.