EE Limited

Financial Ombudsman decision DRN-5865159 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Set up a repayment plan for the amount owed under the loan agreement, with monthly repayments being no more than those agreed under the terms of the original loan agreementTreatment in financial difficulty

Remove any adverse information recorded on Mr B’s credit file in relation to this account to dateCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5865159.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.