Lloyds Bank PLC

Financial Ombudsman decision DRN-5865152 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s also not happy about how Lloyds handled his complaint about this issue.Complaint handling

Mr K is unhappy about the service he received from the manager at a Lloyds Bank PLC branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5865152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.