ACI-UK LIMITED

Financial Ombudsman decision DRN-5862327 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

ACI sent Mr B their final response letter on 23 May 2025, they didn’t uphold his complaint.Complaint handling

Mr B has told us he struggles with his mental healthSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5862327.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.