Nationwide Building Society

Financial Ombudsman decision DRN-5861911 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mrs H complains that Nationwide Building Society (‘Nationwide’) acted irresponsibly when it provided her with an overdraft facility.Irresponsible lending

She also says she contacted Nationwide for help but wasn’t given the help and support she needed.Treatment in financial difficulty

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5861911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.