Virgin Money plc
Financial Ombudsman decision DRN-5857359 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
failed to apply a Power of Attorney to the late Mr B’s account before he passed awayBereavement and power of attorney
closed his accounts in errorService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5857359.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.