Barclays Bank UK PLC

Financial Ombudsman decision DRN-5857274 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Mr K complains that Barclays Bank UK PLC trading as Barclaycard unfairly refused to provide a detailed explanation or breakdown of the interest charges on his account.Interest and rates

I find that Barclaycard’s failure in customer service led to unnecessary inconvenience and frustration for Mr K.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5857274.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.