Virgin Money plc
Financial Ombudsman decision DRN-5857226 Not upheld
Not upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Fri Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
unhappy about his complaint being mishandled and delays on Virgin Money’s partComplaint handling
Virgin Money accepted that it could have handled Mr C’s complaint better and that it didn’t deal with his subject access request as quickly or accurately as it should have doneService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5857226.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.