Zopa Bank Limited
Financial Ombudsman decision DRN-5857187 Not upheld
Not upheldoutcome, as published by the Ombudsman
£260redress stated in the decision
Thu Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Miss M complains that Zopa Bank Limited (“Zopa”) lent to her irresponsibly and that the loans were unaffordable.Irresponsible lending
She further says that she has combined ADHD and mental health issues which leave her financially vulnerable.Support for vulnerable customers
Rules cited
Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5857187.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.