HSBC UK Bank Plc
Financial Ombudsman decision DRN-5854617 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Ms C has complained that HSBC UK Bank Plc (“HSBC”) irresponsibly provided a credit card to her.Irresponsible lending
I would remind HSBC of its continuing obligation to exercise forbearance and due consideration, given what Ms C has said about her current situation and her ability to continue making payments.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5854617.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.