Financial Guardian (Uk) Ltd

Financial Ombudsman decision DRN-5853450 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr A says he was pressured into declaring he was sending less money to his family abroad than he actually was, and says the IVA was unsuitable for this reason.Product mis-sold

Mr A says he raised a complaint to DG in late 2024 as well as a SAR and neither were responded to appropriately.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5853450.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.