Barclays Bank UK PLC

Financial Ombudsman decision DRN-5851587 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss I complains that Barclays Bank UK PLC won’t refund the money she lost when she was the victim of a scam.APP scam refund refused

Barclays offered to pay Miss I £100 as compensation for poor customer service she received when reporting her claim in branch.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5851587.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.