Santander UK Plc
Financial Ombudsman decision DRN-5848454 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
ID documents were required for both Mr R and respectively for Mrs P and Miss RIdentity checks and access
Santander should have been clearer about what information it requiredService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5848454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.