Nationwide Building Society

Financial Ombudsman decision DRN-5846781 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

Mr M1 says that it ought to have been obvious to Nationwide that Mr M lacked capacitySupport for vulnerable customers

failed to register the power of attorney and allowed Mr M to open a new current accountBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5846781.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.