Starling Bank Limited

Financial Ombudsman decision DRN-5846615 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr O complains Starling Bank Limited won’t reimburse money he lost when he fell victim to a safe account scam.APP scam refund refused

As part of its review of Mr O’s complaint it then offered him £75 for the service provided, specifically for service and communication failings.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5846615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.