ACI-UK LIMITED

Financial Ombudsman decision DRN-5846424 Upheld

Upheldoutcome, as published by the Ombudsman

£2,023redress stated in the decision

Mon Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

Mr W complains that ACI -UK Limited (ACI) caused him financial detriment, when they reported information incorrectly to his credit file, for a debt that wasn’t his.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5846424.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.