Taptap Send UK Limited

Financial Ombudsman decision DRN-5846323 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

There was a delay due to the raising of a chargeback to Taptap initiated by Mr A via his bank N when it wasn’t clear what had happened to his fundsPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5846323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.