HSBC UK Bank Plc
Financial Ombudsman decision DRN-5845896 Upheld
Upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Thu Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr W complained to HSBC in early November 2024 about the timescales for resolving his dispute and about the level of service he was receivingComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5845896.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.