Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5845831 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss C complains that Sainsbury’s Bank Plc irresponsibly gave her a fixed sum loan agreement she couldn’t afford to repay.Irresponsible lending

She also notified Sainsbury’s of her mental health struggles and very difficult personal circumstances and asked it to consider writing off the outstanding balance of the loan on medical grounds.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5845831.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.