HSBC UK Bank Plc
Financial Ombudsman decision DRN-5845688 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Dec 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
HSBC had reported an outstanding balance against his accountCredit file reporting
HSBC said when Mr K called on 20 November 2023 the adviser should have told him there was a further £9.33 due on 9 December 2023 but didn’t.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5845688.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.