MONZO BANK LIMITED
Financial Ombudsman decision DRN-5844247 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms A complains that Monzo Bank Ltd didn’t do enough to prevent her losing money to what she says was a scam.APP scam refund refused
Ms A also complained about the length of time it took Monzo Bank to investigate her claim.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5844247.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.