Nationwide Building Society

Financial Ombudsman decision DRN-5843169 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

creating a risk that third parties could access his dataData and privacy

Nationwide has acknowledged that it made an error by failing to update Mr A’s address details when it should’ve done.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5843169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.