Stripe Payments UK Limited

Financial Ombudsman decision DRN-5843149 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr M’s website had been subjected to a card testing attackAPP scam refund refused

I know Mr M would like me to give him more information about what happened, as well as further time to comment on that information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5843149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.