Handelsbanken plc
Financial Ombudsman decision DRN-5841019 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£5,400redress stated in the decision
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
J also complained that it had understood that its fixed rate loan would remain at a fixed rate on renewal.Interest and rates
The central issue in dispute here is, in my view, the time taken by Handelsbanken to give J a decision on its overdraft increase request.Service failure
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5841019.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.