Lloyds Bank PLC

Financial Ombudsman decision DRN-5839929 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

especially keeping in mind the vulnerability of her situationSupport for vulnerable customers

Mrs H encountered problems as a result of an account switch not being carried out in the way she intended and expected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5839929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.