Firms › Creation Consumer Finance Limited ›

Creation Consumer Finance Limited

Financial Ombudsman decision DRN-5839643 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr V is concerned about what he terms as incorrect credit reporting. He states false late payment entries have been recorded on 12 November 2020 and 29 September 2023.Credit file reporting

Mr V states his medical circumstances were ignored at the time he first complained.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5839643.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.