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Stellantis Financial Services UK Limited
Financial Ombudsman decision DRN-5838121 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Mr R is unhappy with how Stellantis Financial Services UK Limited treated him during the process of voluntary terminating his hire purchase agreement.Treatment in financial difficulty
Mr R is unhappy with the service he received throughout this process.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5838121.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.