Starling Bank Limited

Financial Ombudsman decision DRN-5837785 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr J complains that Starling Bank Limited (‘Starling’) hasn’t refunded the money he believes he lost to an authorised push payment (‘APP’) investment scam.APP scam refund refused

I’m aware that Starling didn’t answer Mr J’s complaint as quickly as it could’ve done. It subsequently offered to pay Mr J £100 in recognition of the impact the delay had on him.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5837785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.