EE Limited

Financial Ombudsman decision DRN-5837529 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

EE failed to notify him, in November 2024, that they’d cancelled the direct debit for the credit agreement he’d started in January 2024 - which led to him unknowingly not paying the monthly instalmentsTreatment in financial difficulty

any adverse markers that have been applied to Mr W’s credit record should be removedCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5837529.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.