Capital One (Europe) plc

Financial Ombudsman decision DRN-5836883 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Ms B complains that Capital One (Europe) plc lent irresponsibly when it approved her credit card application.Irresponsible lending

Capital One should also remove all adverse information regarding this account from Ms B’s credit file.Credit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5836883.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.