Barclays Bank UK PLC

Financial Ombudsman decision DRN-5835365 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that Barclays Bank UK PLC lent to him irresponsibly.Irresponsible lending

He suffers with a neurodevelopmental disorder which is recognised as a disability under the Equality Act 2010. He says Barclays was aware of this but failed to make reasonable adjustments for itSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974, Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5835365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.