Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-5834568 Not upheld

Not upheldoutcome, as published by the Ombudsman

£104redress stated in the decision

Sat Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates

In the Ombudsman’s words

Mr R complains Mitsubishi HC Capital UK PLC, trading as Novuna Personal Finance (“Novuna”) unfairly charged interest on a loan he used to buy windows and doors.Interest and rates

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5834568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.