Barclays Bank UK PLC

Financial Ombudsman decision DRN-5833711 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Mr T, represented by Mrs T, complains about how Barclays Bank UK PLC trading as Barclaycard (“Barclays”) managed the account after it was informed of Mr T’s passing.Bereavement and power of attorney

Mrs T complains generally about the poor service she received during a time that was already very difficult for herService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5833711.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.