Barclays Bank UK PLC

Financial Ombudsman decision DRN-5833292 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr M is unhappy with the level of service he received from Barclays Bank UK PLC trading as Barclaycard after he enquired why he was being charged interest on his credit card account.Interest and rates

Mr M was transferred to different advisors - all of which weren’t able to help, placed on numerous long holds/placed in queues, promised calls back that didn’t happen and given conflicting information.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5833292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.