Tesco Mobile Limited

Financial Ombudsman decision DRN-5831503 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Tue Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

I can’t consider that under this complaint as it’d relate to events that haven’t happened yet, and for the reasons given above, I don’t find I have the grounds to direct Tesco Mobile to amend the credit file as it stands currently.Credit file reporting

Mr K has complained that Tesco Mobile Limited is holding him liable for a credit agreement that was taken out to buy a device.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5831503.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.