Firms › Bank of Ireland (UK) Plc ›
Bank of Ireland (UK) Plc
Financial Ombudsman decision DRN-5831494 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Service failure
In the Ombudsman’s words
Mr T, representing business S, complains Bank of Ireland (UK) Plc (BOI) misadvised himProduct mis-sold
it is likely BOI could have provided better service and sought to establish more accurately how Mr T needed the banker’s drafts writtenService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5831494.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.