Santander UK Plc
Financial Ombudsman decision DRN-5830826 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Interest and rates
In the Ombudsman’s words
Mr and Mrs T complain that Santander UK Plc didn’t fairly reimburse them after they fell victim to a scam.APP scam refund refused
However, Mr and Mrs T believed that, due to the lengthy delay in reaching this outcome, they should also be entitled to interest on the refunded amount.Interest and rates
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5830826.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.