Lloyds Bank PLC

Financial Ombudsman decision DRN-5829960 Upheld

Upheldoutcome, as published by the Ombudsman

£8,000redress stated in the decision

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Lloyds should remove all evidence of the loan from its internal system, and externally with the Credit Reference AgenciesCredit file reporting

the loan should not have been approved, as Lloyds should have questioned the information on the applicationProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5829960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.