TSB Bank plc

Financial Ombudsman decision DRN-5829770 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling

In the Ombudsman’s words

I am persuaded, on balance, these where additional complaint issues and I do believe these issues should have been recorded and responded to in the usual timeframe of eight weeks for such complaints.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5829770.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.