TSB Bank plc

Financial Ombudsman decision DRN-5826764 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I’m satisfied that TSB did not lend irresponsibly when continuing to provide Mr P with the overdraft between September 2022 and October 2023Irresponsible lending

Mr P has raised some complaints that TSB didn’t offer him forbearance when he reached out for helpTreatment in financial difficulty

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5826764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.