Currency Matters Limited

Financial Ombudsman decision DRN-5825539 Upheld

Upheldoutcome, as published by the Ombudsman

£81,967redress stated in the decision

Tue Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the payment has never been received resulting in significant financial hardship for himPayment delayed or failed

CML has provided Mr B with poor service and that Mr B is significantly out of pocket as a resultService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5825539.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.