Lloyds Bank PLC

Financial Ombudsman decision DRN-5824946 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr S complains that Lloyds Bank PLC (“Lloyds”) has failed to refund the money that he lost to a scam.APP scam refund refused

Finally, Mr S has raised concerns about the way that Lloyds communicated with him when he reported the scam.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5824946.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.