EE Limited

Financial Ombudsman decision DRN-5824836 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

EE didn’t remove both fixed sum loan agreements from Mr P’s credit file as they said they would and one remained.Credit file reporting

Mr P also complained about EE’s customer service in relation to the fixed sum loan agreements.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5824836.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.