MONZO BANK LIMITED
Financial Ombudsman decision DRN-5824812 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,906redress stated in the decision
Wed Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mr B complains that Monzo Bank Ltd (“Monzo”), won’t refund him money he lost after he fell victim to a scam.APP scam refund refused
He thought Monzo should clear the loan and that defaults from his credit file, which were related to the loan, should be removed.Credit file reporting
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5824812.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.