OneSavings Bank Plc
Financial Ombudsman decision DRN-5823288 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Oct 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mrs and Mr B complain that OneSavings Bank Plc trading as Kent Reliance (OSB) have caused them to pay more interest on their mortgage, than should have been the case.Interest and rates
OSB has conceded that it made an error in not responding to Mrs and Mr B’s e-mail of 4 October 2024Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5823288.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.