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Omni Capital Retail Finance Limited
Financial Ombudsman decision DRN-5822748 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
She said she’d made a claim to Omni under section 75 of the Consumer Credit Act 1974 for breach of contract and misrepresentation.Product mis-sold
Miss C has complained about the way Omni Capital Retail Finance Limited (“Omni”) dealt with a claim in relation to a surgical procedure she financed through a fixed sum loan with it.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5822748.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.