BankConductIndex

Firms › Barclays Bank UK PLC ›

Barclays Bank UK PLC

Financial Ombudsman decision DRN-5822172 Not upheld

Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC, trading as Tesco Bank, didn’t conduct a detailed income and expenditure assessment before making a loan to him and that the loan was affordable.Irresponsible lending

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5822172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.