Experian Limited
Financial Ombudsman decision DRN-5821833 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr R complains Experian Limited gave him incorrect advice to help him prevent identity fraud being carried out using his details following him being notified about searches on his credit file.Credit file reporting
Experian replied – and accepted they hadn’t met their usual standards around the level of service they’d provided to him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5821833.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.