Barclays Bank UK PLC

Financial Ombudsman decision DRN-5821590 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Mon Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

The dispute before me is whether the level of compensation Tesco Bank paid Mr P for the distress and inconvenience of its handling of the disputes is fair.Complaint handling

Mr P’s vulnerabilities meant Tesco Bank’s actions had a greater impact on him that it may otherwise have done.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5821590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.